Most technical support is provided via email because I ask that you send the problem schedule file with your description so I can examine your specific scheduling challenge.
Besides watching the movie listed below, a majority of questions that I receive can be answered by going through the tutorial document included with Diamond Scheduler. To veiw that document, click the Start button > All Programs > Diamond Scheduler > How to Schedule. Or open it now:
Microsoft Word Version
If you cannot find a satisfactory answer there, please contact me by e-mailing email@example.com or by completing the contact form.
If you are having a specific problem with a schedule you are creating, include the schedule file so that I can see what the problem might be. Typically, the file will be located in the My Documents\schedules folder.
A series of movies demonstrating solutions to the most common situations is available on this site. The iPad versions of the movie are MP4 files that should play back fine in Safari on the device.
Frequently Asked Questions
What is new in the lastest version of Diamond Scheduler?
The current version is 6. It is *Windows 8, Windows 7 and Vista-compatible and supports many export formats, including Google Calendar, iCal and Microsoft Outlook. If you would like to view a list of all the changes made for each version, see the Version History.
*Diamond Scheduler 6 appears to run fine on Windows 8. However, if you recently upgraded to Windows 8 and have not updated your video drivers, you may experience a message about Diamond Scheduler stopping when you try to launch it. To date, this issue has been resolved for all users by doing a Windows Update, which looks for new compatible drivers.
How do I use Diamond Scheduler
This one is pretty easy. You have to spend at least a few minutes understanding the principles of scheduling with the program. You have several options including watching an introductory movie or reading the tutorial that comes with the program (click on the Windows Start button, choose All Programs > Diamond Scheduler > How to Schedule.
Do you ever enhance the program or fix reported bugs?
Quite often; see the Version History.
May I have the program on multiple computers in the league?
Yes. You may have the program on up to three computers, as long as you're solely sharing the password within your league. You may not, however, share the password with anyone outside your league and no person within the league may use the password for a different league. It is a league-specific password.
Since the demo doesn't allow one to export reports to HTML, what do those reports look like?
You can see some sample reports here: Sample HTML Reports
How many teams can I schedule with Diamond Scheduler?
There is a limit of 30 teams per division on round robin scheduling. If your scheduling needs require you to schedule more, you can over-ride the 30-team limit. However, greater than 30 teams is not officially supported. Up to 16 teams can be scheduled using single or double elimination brackets.
Why do I get security warnings in Windows 8, 7 and Vista
When you go to install Diamond Scheduler on your computer you may receive a security warning that the publisher cannot be verified and the file does not contain a digital signature. In addition, when you run the program, you may receive a warning asking if you want to give a program from Sumtotal Systems permission to make changes to your computer. This is normal for Diamond Scheduler in Windows 7 and Vista. If you want a detailed explanation of why this happens, read a bit more about digital code signing elsewhere on the site.
Note: If you're a past user of Diamond Scheduler and would like to upgrade, see if you qualify for a discount on version 6.
What's the quickest way to register?
If you need the program quickly, your best bet is to order using a credit card via secure server connection through PayPal or one of the other credit card services we use. You will find the links at www.cactusware.com/order. Ordering via credit card will cost you an additional $5 to cover expenses of the credit card transaction. Once your order has been approved, the credit card company emails me the order and I send you a password. This is guaranteed to occur within 12 hours, usually much sooner.
If you prefer to save 5 dollars, you can order via email by using the form at www.cactusware.com/register or use the form within the program under the Help file menu. If you order by mail, you simply send me a check for $70.
Are upgrades free?
Yes. They're guaranteed to be free within a version. For instance, if you register on version 6.01, it will be free until the last version of 6.x.